// Support & Contact
For technical help, subscription questions, privacy requests or reports about unsafe or abusive conduct, contact us directly. For technical issues, include your device, operating system, HideZone version, game mode and the steps that caused the problem.
My Pro subscription is not active?
Ensure you are signed into the Google Play or Apple account used to subscribe. Open HideZone, go to
Settings, and tap Restore Purchases. If the issue remains, email support
with your platform and product name. Never send full payment card details.
How do I cancel my subscription?
Cancel through Google Play subscriptions or Apple account subscription settings. Deleting HideZone does
not cancel billing. Access normally continues until the current paid period ends.
My location is jumping around or inaccurate?
Play outdoors in an open, safe area and enable precise/high-accuracy location. Background location is
required during an active match so tracking can continue when the screen locks. If accuracy remains poor,
stop the match and relocate rather than continuing in unsafe conditions.
Players are disconnecting inside a lobby?
Ensure all players have an active cellular or Wi-Fi connection and the current Zone ID. Battery saver,
VPNs or restricted background data can interrupt live synchronization.
How do I report an unsafe or abusive player?
Leave the lobby first if necessary, stop sharing its Zone ID and email us with the approximate time, Zone
ID and player name. Do not email precise location histories. If anyone is in immediate danger, contact
local emergency services.
How can I make a privacy request?
Email dramileydev@gmail.com and describe whether you want access,
correction or deletion. Include your platform and any anonymous Firebase or RevenueCat identifier available
to you. We may request limited information to verify the request.